Responsible Gaming
Our Commitment to Safe Gaming
At Matrix Global QLD, we're committed to promoting responsible gaming practices. Gambling should always be viewed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
In Australia, you must be at least 18 years of age (or the legal gambling age in your state/territory) to participate in online gambling. We take age verification seriously and conduct checks to ensure all players meet this requirement. If you are under the legal age, we urge you not to gamble.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or using savings to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Experiencing relationship conflicts related to gambling
- Using gambling to escape stress, anxiety, or depression
- Failed attempts to cut back or stop gambling
- Gambling with increasing amounts to achieve the same excitement
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe to control spending
- Loss Limits: Set a maximum amount you're willing to lose in a given period
- Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
- Account Closure: Close your account completely if you wish to stop gambling
These tools are available in your account settings. We encourage you to use them proactively.
Support Organizations in Australia
If you or someone you care about needs help with problem gambling, Australia has dedicated support services:
Gambling Help Online
Website: www.gamblinghelponline.org.au
Australia's primary counselling and referral service for problem gambling. Offers free, confidential support via webchat, email, and phone counselling. Available 24/7.
Lifeline Australia
Phone: 13 11 14 (24 hours, 7 days a week)
A national crisis support service available for anyone in emotional distress. Can provide support and referrals for gambling-related concerns.
Beyond Blue
Phone: 1300 22 4636
Website: www.beyondblue.org.au
Provides support for mental health issues that may be linked to problem gambling.
Gamblers Anonymous
A peer support organisation offering free, confidential meetings across Australia for people affected by gambling problems.
International Support Resources
If you're accessing our services from outside Australia, please contact the relevant support organisation in your region:
- United Kingdom: GamCare and GamStop
- Canada: Responsible Gambling Council
- United States: National Council on Problem Gambling
Take Action Today
If gambling is causing you problems, please seek help immediately. There is no shame in reaching out. Problem gambling is treatable, and support is available. Contact one of the organisations listed above for confidential assistance. Your wellbeing is our priority.
Remember: Gamble responsibly, gamble within your limits, and never gamble money you cannot afford to lose.